Privacy Policy
How we collect, use, and protect your personal information
Last updated: January 15, 2026
At Synix Lux, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website, make purchases, or interact with our services. By using our website, you agree to the practices described in this policy.
Information We Collect
Personal Information
When you create an account, make a purchase, or contact us, we collect information such as your name, email address, phone number, shipping address, and billing information.
Payment Information
We use secure, PCI-compliant payment processors. We do not store your full credit card details on our servers. Only the last four digits are retained for order reference.
Browsing Information
We automatically collect information about your device, browser type, IP address, and how you interact with our website to improve your shopping experience.
How We Use Your Information
Order Processing
We use your information to process orders, arrange shipping, and send order confirmations and updates.
Customer Service
Your information helps us respond to inquiries, process returns, and provide personalized support.
Marketing Communications
With your consent, we may send promotional emails about new arrivals, sales, and exclusive offers. You can unsubscribe at any time.
Website Improvement
We analyze browsing patterns to enhance our website, personalize your experience, and improve our product offerings.
Information Sharing
Service Providers
We share information with trusted partners who help us operate our business, including payment processors, shipping carriers, and customer service platforms. These partners are contractually bound to protect your information.
Legal Requirements
We may disclose information when required by law, to protect our rights, or in response to valid legal requests from authorities.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
Cookies & Tracking
Essential Cookies
These cookies are necessary for the website to function properly, including shopping cart functionality and secure checkout.
Analytics Cookies
We use analytics tools to understand how visitors use our website, helping us improve content and user experience.
Marketing Cookies
These cookies track your browsing habits to show you relevant advertisements. You can manage cookie preferences through your browser settings.
Data Security
Encryption
All data transmitted between your browser and our servers is encrypted using SSL/TLS technology.
Access Controls
Access to personal information is restricted to authorized personnel who need it to perform their job functions.
Regular Audits
We conduct regular security assessments and updates to protect against unauthorized access, alteration, or disclosure.
Your Rights
Access & Correction
You have the right to access, update, or correct your personal information at any time through your account settings or by contacting us.
Deletion
You may request deletion of your personal data, subject to legal retention requirements and legitimate business needs.
Opt-Out
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or updating your preferences.
Data Portability
Upon request, we can provide your personal data in a structured, commonly used format.
Data Retention
Account Information
We retain your account information for as long as your account is active or as needed to provide services.
Transaction Records
Order and payment records are retained for 7 years to comply with tax and legal requirements.
Communication Records
Customer service communications are retained for 3 years to ensure continuity of support.
POPIA (South Africa)
Lawful Processing
We process personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA), only for the specific purposes listed above, and we collect no more than we need.
Direct Marketing Consent
We only send marketing to people who have opted in (for example via our newsletter or VIP list). Every message includes a way to unsubscribe, free of charge.
Cross-Border Transfers
Some service providers (such as our e-commerce, hosting and payment partners) store data outside South Africa. We only use providers bound by data-protection laws or agreements offering protection comparable to POPIA.
Information Officer
Requests to access, correct, object to or delete your personal information can be sent to our Information Officer through our Contact page. We will respond within a reasonable time and at no cost for standard requests.
Complaints
If you are unhappy with how we handle your information, you may lodge a complaint with the Information Regulator of South Africa (inforegulator.org.za).
Questions About Your Privacy?
If you have questions about this Privacy Policy or how we handle your data, please contact our Privacy Officer.