Returns & Exchanges
Hassle-free returns within 14 days of delivery
14 Day Returns
Return eligible items within 14 days of delivery
Free Returns
Prepaid return labels for South African orders
Full Refund
Original payment method refunded in full
How to Return
Initiate Return
Contact our support team within 14 days of receiving your order to request a return.
Receive Return Label
We'll email you a prepaid return shipping label within 24 hours.
Pack & Ship
Securely pack the item in its original packaging and drop it off at the designated courier.
Inspection & Refund
Once received and inspected, your refund will be processed within 5-7 business days.
Return Eligibility
Eligible for Return
- Items in original, unworn condition with all tags attached
- Items in original packaging with all accessories
- Items returned within 14 days of delivery
- Items that have not been altered or customized
Not Eligible for Return
- Items that have been worn, washed, or altered
- Items without original tags or packaging
- Items returned after 14 days
- Sale items marked as 'Final Sale'
- Personalized or custom-made items
- Underwear, swimwear, and intimate items (for hygiene reasons)
Exchanges
We currently process exchanges as a return and new order. If you'd like a different size, color, or product, please initiate a return for your original item and place a new order for the desired item.
To expedite this process, you may place your new order immediately and receive a refund once your return is processed. Contact our support team for assistance with exchanges.
Refund Information
Refund Timeline
- • Item received at warehouse: 1-2 business days for inspection
- • Refund initiated: Within 24 hours of approval
- • Credit card refunds: 5-7 business days
- • Bank transfer refunds: 7-10 business days
Refund Amount
- • Full product price refunded
- • Original shipping costs are non-refundable
- • Return shipping is free for SA orders
- • International returns: customer covers shipping
Need Help with a Return?
Our customer support team is ready to assist you with any return or exchange queries.
Contact Support